Compass
Data Driven Audience Framework
We work with you to deploy our industry-ready audience framework that gets you started building personalised experiences for your customers
Some of what we do
Customer
Helping brands deliver remarkable experiences for customers by transforming siloed data, analytics and martech/adtech capabilities into a truly personalised, omnichannel CX ecosystem.
01 / The outcomes
A legacy of data-driven benefits.
01 · Efficiency
Drive cost efficiencies across your front-line sales, marketing & agency teams
Our data- and technology-driven approach to omnichannel puts the power back into your organisation, empowering you to do more at lower cost.
02 · Effectiveness
Increase net customer acquisition and retention
Our n=1 approach to personalisation balances channel economics with data-driven experiences to grow your acquisition, cross-sell and retention pipelines.
03 · Innovation
Amaze customers with net new innovative experiences
Our investment in AI & technology means you're able to stay ahead of the competition, creating innovations that drive an overall increase in NPS.
02 / Our services
A few more ways we can help you
01
CX Strategy Advisory
Work with our team and portfolio of accelerator frameworks to define a prioritised direction for your CX ecosystem.
02
Customer 360
Build the single view of customer: the data-driven capability that resolves customers across all interactions.
03
Customer Data Platforms (CDP)
Implement a CDP that integrates with your core systems and activates data-driven audiences.
04
Product & Marketing Analytics
Understand your customer and product performance better than ever before, along with channel attribution and media spend.
05
MarTech & AdTech Architecture
Get a health check and recommendations on your marketing and advertising architecture.
06
Hyper Personalisation, AI Decisioning & NBx
Deploy our decisioning engines, tailored to your needs, to drive next best actions for customers.
03 / Featured accelerators
Latest from the Academy.
Packaged, research-led Waypoints, Compasses and Lighthouses from the Vivanti Academy that get you to outcomes faster, and with less risk.
Compass
Data Driven Journey Design
Building on our audience framework, we work with you to design real-time customer journeys fully implementable in modern journey orchestration platforms
Waypoint
CX Strategy Review
Evaluate your current environment, identify strengths and gaps, and formulate a future-proof strategic roadmap following best-practices, that will enable the realisation of advanced customer engagement capability.
Lighthouse
CX Innovation Workshop
We co-design with your team through a guided workshop, a set of data-driven CX growth initiatives
Waypoint
MarTech/AdTech Strategic Review
An unbias view of your marketing and advertising technology ecosystem highlighting maturity, challenges and gaps.
Compass
NBA Accelerator Framework
A read-to-implement framework to drive audience and journey decisioning, arbitration and prioritisation. Our framework helps you decide right channel, right time and right content.
04 / The Vivanti Academy
Whitepaper
Composable CDP with Snowflake, Fivetran, dbt & Hightouch
Download the latest research out of Vivanti Academy: a guide to why organisations are exploring Composable CDPs built with leading technologies Snowflake, Fivetran, dbt and Hightouch.
05 / The proof
Spotlight on Large Media Organisation
Large Media Organisation
Media & Entertainment/
Delivering measurable value for Advertising Partners
Saving time, enhancing agility and optimising operations in a large AdTech ecosystem. Vivanti worked with industry leaders like Tealium to create seamless integrations for aligning first-party audiences and sharing segments via Adobe Audience Manager
What we did
Customer Data Platform, Data Engineering, Marketing Technology, Advertising Technology
Explore more of what we've been up to
What's Next for Software?
The cost of producing and maintaining software is collapsing. As AI changes the economics of buy versus build, organisations can reconsider what is worth building in the first place.
Read moreAI alone is not the strategy. Industrialisation is.
Enterprise AI creates value only when organisations industrialise the work around it: the operating model, the decision process, and the data products that provide reliable context
Read moreGet in touch
Tell us about your project.
Whether it's a data platform, an AI initiative or software worth building, we'd love to hear what you're working on.
Our offices
- New York
The Chrysler Building, 405 Lexington Ave, 9th Fl
New York, NY 10174
+1 (332) 334-7332 - Washington, DC
12020 Sunrise Valley Drive, Suite 100
Reston, VA 20191
+1 (332) 334-7332 - Bengaluru
4/1 Bannerghatta Rd
IBC Knowledge Park, Tower C, Level 2 - London
United Kingdom
The Rowe, 60 Whitechapel High Street, London E1 - Manchester
Koba, 100 Barbirolli Square
Manchester M2 3BD - Sydney
152 Gloucester St
The Rocks, NSW 2000
+61 2 9000 1337 - Melbourne
Level 20, Tower 5 Collins Square, 727 Collins St
Melbourne, VIC 3008
+61 3 4051 9211 - Brisbane
Level 23, 300 Queen St
Brisbane, QLD 4000
+61 7 4801 0006 - Canberra
Level 3, 59 Wentworth Avenue
Kingston, ACT 2604
+61 2 5657 6007 - Perth
125 St Georges Terrace
Perth, WA 6000