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Some of what we do - Customer

Helping brands deliver remarkable experiences for customers by transforming siloed data, analytics & martech/adtech capabilities into a truly personalised, omnichannel CX ecosystem

The Vivanti Academy - Composable CDP with Snowflake, Fivetran, dbt & Hightouch

Download the latest research out of Vivanti Academy - A guide to why organisations are exploring Composable CDPs built with leading technologies Snowflake, Fivetran, dbt and Hightouch.

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A legacy of data-driven benefits

Efficiency

Drive cost efficiencies across your front-line sales, marketing & agency teams

Our data & technology driven approach to omnichannel puts the power back in to your organisation - empowering you to do more with lower cost

Effectiveness

Increase net customer acquisition and retention

Our n=1 approach to personalisation balances channel economics with data-driven experiences to increase your acquistion, cross-sell and retention pipelines

Innovation

Amaze customers with net new innovative experiences

Our investment in AI & technology means you're able to stay ahead of the competition, creating innovations that drive overall increase in NPS

LATEST FROM THE ACADEMY: Featured Accelerators -

Compass

Data Driven Audience Framework

We work with you to deploy our industry-ready audience framework that gets you started building personalised experiences for your customers

Compass

Data Driven Journey Design

Building on our audience framework, we work with you to design real-time customer journeys fully implementable in modern journey orchestration platforms

Waypoint

CX Strategy Review

Evaluate your current environment, identify strengths and gaps, and formulate a future-proof strategic roadmap following best-practices, that will enable the realisation of advanced customer engagement capability.

Lighthouse

CX Innovation Workshop

We co-design with your team through a guided workshop, a set of data-driven CX growth initiatives

Waypoint

MarTech/AdTech Strategic Review

An unbias view of your marketing and advertising technology ecosystem highlighting maturity, challenges and gaps.

Compass

NBA Accelerator Framework

A read-to-implement framework to drive audience and journey decisioning, arbitration and prioritisation. Our framework helps you decide right channel, right time and right content.

Our Services - A few more ways we can help you

CX Strategy Advisory

Work with our team and portfolio of accelerator frameworks to define a prioritised direction for your CX ecosystem

Customer 360

Build the single view of customer - creating the data driven capability that resolves customer across all interactions

Customer Data Platforms (CDP)

Implement a CDP to integrate with your core systems and activate on data driven audiences

Product & Marketing Analytics

Understand your customer and product performance better than ever before as well as understanding channel attribution & media spend

MarTech & AdTech Architecture

Get a health check and recommendation on your marketing & advertising architecture

Hyper Personalisation, AI Decisioning & NBx

Deploy our decisioning engines, bespoke to your needs to drive next best actions for customers

Spotlight on Large Media Organisation

Large Media Organisation

Customer Data Platform, Data Engineering, Marketing Technology, Advertising Technology

Delivering measurable value for Advertising Partners

Saving time, enhancing agility and optimising operations in a large AdTech ecosystem. Vivanti worked with industry leaders like Tealium to create seamless integrations for aligning first-party audiences and sharing segments via Adobe Audience Manager

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Explore more of what we've been up to

Experiencing GDG Sydney x Google I/O Extended: A Deep Dive into Innovation

Last Saturday, on a sun-soaked morning, my colleagues and I attended the GDG Sydney x Google I/O Extended event. We met a diverse group of people from various fields and regions, enjoying the chance to network and reconnect with familiar organisers. For those who couldn’t make it to the event, we’ve penned this article to share our experiences and key takeaways. Whether you're a developer, IT professional, or simply curious about the latest tech trends, read on to discover what GDG Sydney x Google I/O Extended was all about and what exciting innovations were unveiled.

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Retrieval-Augmented Generation: A High-Level Overview

In the rapidly evolving landscape of artificial intelligence, Retrieval-Augmented Generation (RAG) stands out as a groundbreaking approach to enhancing the capabilities of language models. By integrating information retrieval with advanced generation techniques, RAG systems can provide more accurate, contextually relevant, and informative responses. This article provides a high-level overview of RAG, delving into its architectural principles, the role of word embeddings and vector stores, and the process of preparing and managing data.

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Our offices

  • Sydney
    Level 7, 117 York Street
    Sydney, NSW 2000
  • Melbourne
    Level 27, 101 Collins St
    Melbourne, VIC 3000
  • Brisbane
    Level 23, 300 Queen St
    Brisbane, QLD 4000
  • New York
    132 West 31st St, 9th Floor
    New York, NY 10001
  • Washington, DC
    1900 Reston Metro Plaza
    Reston, VA 20190
  • London
    United Kingdom
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